NELA 2016 Annual Conference

16th to 18th October, 2016


16th to 18th October, 2016 07:00 am - 09:00 pm


DoubleTree by Hilton
50 Ferncroft Rd, Danvers, MA 01923

Subscribe & Share

October 17, 2016, 9:00 am

Don't Just Turn it Off & Back On Again: How library IT Workers Can Use Reference Skills on the Job


The "reference interview" is a technique familiar to most librarians, used to help an information provider understand and answer a person’s information question. Panelists will highlight key components of the traditional reference interview – such as active listening and communication skills, approachability, and opportunities for instruction – and discuss employing them in an IT environment in order to better troubleshoot and support library systems and their users.

Hall: Newburyport T120 Track: Technology Type: Technology